Billing Policies
We continually strive to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every effort is made to collect monies owed to St. Francis-Emory Healthcare for services provided.
Patients are responsible for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.
The hospital accepts assignment of benefits and maintains an active follow-up program with all insurance carriers. Insurance is billed as a courtesy to the patient and the patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance carrier if payment has not be received within 45 days from their date of service. Accounts with balances due will be billed to the patient, regardless of pending insurance benefits. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency.
At the patient's request, a detailed bill may be provided. The hospital will send periodic statements to the patient or responsible party in an effort to keep them informed as to the status of all open accounts.
Please contact our Patient Business Services at 706.596.4412 for more details.